Maintenance
B-Tech’s Service and Maintenance Group is the fastest growing sector of our Company. This growth is spurred by our past. Flatly said, it is about reputation. The most important factor in this growth has been our ability to deliver world-class service where others integrators have failed to cut the mustard. We put nothing in front of customer delight. Innovation, solutions, education and all the work that go into delighting new customers go into retaining existing customers as well. We show customers that they have made the right choice, no further searching is required.
Full Service Package
Our most comprehensive maintenance agreement provides expert technical service 24 hours per day, 365 days per year. This coverage includes the repair or replacement of any covered system component that fails during normal usage. An authorized user just has to call or click our Service Department and a Technician will be on-site within four hours.
Labor Coverage
Under the Labor Coverage agreement B-Tech will place a technician at the client’s disposal on a 24 hours per day, 365 days per year basis. Our Technician will troubleshoot the problem and offer repair recommendations. Parts and equipment to complete the repair will then be invoiced separately. An authorized user just has to call or click our Service Department and a Technician will be on-site within four hours.
On-Call Service
Having experienced technical assistance is just a phone call away. B-Tech has Technicians with trucks, ladders and equipment who can be deployed to your site to recommend, repair or replace damaged components we you need us. An authorized user just has to call or click our Service Department and a technician will be scheduled to roll.
Planned Maintenance
Many times an ounce of prevention turns out to be all you need. B-Tech offers Planned Maintenance Programs that provides scheduled maintenance for all telecommunications, electrical, security and life safety systems. This plan is very flexible and can be easily modified as needs change.
